Refund & Cancellation Policy
Last Updated: August 2025
At Luxdriv, we strive to deliver reliable and professional dispatch and support services for our clients. This Refund & Cancellation Policy outlines how cancellations and refund requests are handled.
1:Service Nature
Our services are time-based and operational (dispatching, call handling, scheduling). Once service hours are provided, they cannot be refunded.
2:Cancellations
Clients may cancel ongoing service agreements by providing 30 days written notice.
Services already rendered before cancellation will be billed in full.
Pre-scheduled service hours will remain chargeable unless canceled within the agreed notice period.
3:Refunds
No refunds are issued for services that have already been delivered.
If a client makes an advance payment for future services:
A pro-rated refund may be considered only if services have not yet started.
Once the team is assigned and operations have begun, advance payments become non-refundable.
4:Non-Refundable Fees
Setup fees, onboarding fees, or any third-party costs (e.g., call system setup, software integrations) are non-refundable.
5:Disputes
If you believe a billing error occurred, please contact us at
Dispatch@luxdriv.com
within 7 days of the invoice date. We will review the matter and respond promptly.
6:Policy Updates
Luxdriv reserves the right to update or modify this Refund & Cancellation Policy at any time. Continued use of our services indicates acceptance of the updated terms