Privacy Policy
Last Updated: August 2025
At Luxdriv, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
1:Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, billing details.
Trip Details: Pickup/drop-off addresses, passenger names, scheduling information.
Business Information: Company name, dispatch requirements, service preferences.
Technical Data: IP address, browser type, device information, and website usage.
2:How We Use Your Information
We use the collected information to:
Provide dispatch and call center services.
Communicate with clients and drivers.
Process payments and invoices.
Improve our website and services.
Comply with legal or regulatory requirements.
3:Sharing of Information
We do not sell, rent, or trade your personal data to third parties.
Information may be shared with:
Service providers who help us operate our business.
Legal or government authorities, if required by law.
All shared data is handled securely and only for necessary purposes.
4:Data Security
We use secure servers, encryption, and restricted access to protect client and passenger data.
While we take every precaution, we cannot guarantee 100% security of information transmitted online.
5:HIPAA & Compliance (For NEMT Clients)
For clients in healthcare-related transportation (NEMT), we maintain strict confidentiality in accordance with HIPAA standards.
We handle passenger medical-related data only for dispatch coordination and never for unauthorized purposes.
6:Cookies & Website Usage
Our website may use cookies to improve user experience.
Cookies can be disabled in browser settings, but some features may not function properly.
7:Your Rights
You have the right to:
Request access to the personal information we hold about you.
Ask for corrections or updates to your data.
Request deletion of your personal information (subject to legal obligations).
8:Retention of Data
We retain client and trip data only as long as necessary to provide services and comply with regulations. Once no longer needed, data is securely deleted.
9:Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
10:Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.